Policies

Return Policy

Elly's Body & Skin Care products are final sale and not returnable. Shipping charges are non-refundable. 

If package arrives damaged or wrong order. 

Contact us immediately and our customer service department will be ready to  assist you (916.206.1037 or info@ellysbodyandskincare.com). It’s possible, that a jar might leak or the wrong order may be sent, but we're here to help. Please be sure to contact us within 5 business days of receiving your package. We will be more than happy to send replacement products.

Shipping 

Under normal circumstances, orders will ship within 5-7 business days. If the product is out of stock, please allow additional time for shipping. Please note that this is the time it takes for your order to leave our warehouse, not the amount of time it takes to be delivered to your door. You will receive an email when your order ships out. 

Cancellation 

All orders are final and cannot be cancelled or changed once they are placed. Orders get processed immediately and shipped out to you as soon as possible. For this reason we cannot make cancellations or changes.