FAQs
Q. Your products contain Hemp Oil. Will this show up positive on a drug test?
A. No. Our products are made from hemp seed oil which contain no traces of THC. THC is the ingredient in cannabis that gets you high and that will show up positive on a drug test.
Q. Do any of your skin care products have preservatives?
A. No. We make all of our products with natures ingredients. We don't add artificial fragrance, dyes, alcohol, preservatives or any other chemical. The ingredients in our products contain their own natural preservatives to protect them from bacteria.
Q. What is the difference between a lotion and butter?
A. Lotions are made with water, creams are made with water but not as much as lotions. Butters contain no water. When ever you add water to a product you take the risk of introducing bacteria. So companies that make body lotions and creams use preservatives to protect their products and giving them extended shelf life.
Q. How long will your products stay good?
A. Our butters, scrubs should be good up to a year, oils longer and toners up to 6 months. We hope that nobody holds on to their their skin care products for a whole year. For any skin care product to be effective, you have to use it on a regular basis. Don't buy it, use it and store it away.
Q. How can I care for my skin care products?
A. Do not place any of the products in the direct sun, keep them in a cool place. If butters melt, just stir, place in the refrigerator until it firms then remove. Toners can also be refrigerated. Under no circumstances allow water to enter the butter or scrubs. This is why we provide a small container for your scrubs to take into the shower with you. This will keep water and moisture from entering your main scrub jar.
Q. Will your products help with eczema and other skin conditions?
A. Elly's Body & Skin Care products have not been medically tested. We cannot and do not make any claims about the effects benefits or potential benefits of our products, we can only talk about Elly's personal success story and what we hear from our customers and friends who suffer with eczema, psoriasis, oily skin, dry skin, mature skin, acne-prone skin and pain.
Q. Are your products good for sensitive skin?
A. Yes our products were especially created for sensitive skin.
Q. How often should I use your products?
A. For normal use a scrub on your body and face every other time you take a shower or bath. For hard areas like elbows, heels of feet, use every day. The toners you can use everyday as well as the body & face butters.
Q. How do I use a scrub?
A. First thing you do when you open the jar you want to make sure the scrub is mixed thoroughly before each use. Take the spoon we provide and stir the scrub until the sugars or salts are combined with the oils.
You can use the scrub in the shower, bath or sink. Always place the amount of scrub you are going to use in the container we provide. Place the lid back on the main scrub jar. This will prevent water or moisture from entering the main jar. Apply water to skin. Scoop out a little scrub into your hand, using the portioning spoon we include with your purchase and rub onto your wet skin. Scrub gently until you feel the sugar melt and then rinse off. Your skin will feel amazingly smooth.
Q. Can children use your products?
A. Our butters and scrubs are all-natural and safe for even the most sensitive skin and are safe for children. Our toners and pain balms, even though made with natural ingredients may be too strong to use on children.
Q. Will your products prevent premature aging, wrinkles and make me look younger?
A. Elly's Body & Skin Care makes no claims, about the possible benefits using our products may have on your skin. What we do know is that we use all natural ingredients. Each and every one of those ingredients have a great profile when it comes to being good for your skin. We use ingredients enriched with vitamins and antioxidants and other thing like Omega 3 and Omega 6. You will take comfort in knowing that you are not applying any damaging chemicals to your skin. If for some reason you develop an irritation from any of our products you should discontinue use immediately.
Q. Is it safe to use my credit card?
A. Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.
Q. The product I want to order is "out of stock" can I still order?
A. Yes you can still order. If we our out of stock, it means that we are making more so it might take a couple of extra days to get it out to you.
Q. Can I cancel my order or switch a product after I have placed it?
A. All orders are final and cannot be cancelled or changed after they are placed. We submit orders directly to our fulfillment center, so they can get processed immediately and shipped out to you as soon as possible. For this reason we cannot make cancellations or changes.
Q. Can I become a wholesale vendor?
A. Yes. To become a vendor within the U.S., submit your information to customer service with our Contact Us form
Q. Can I become a Product Consultant?
A. We have had several requests from interested customers on becoming a Product Consultant. So we are now working on putting a Product Consultant kit together and should be available soon.
Q. Is it safe to use your products while I’m pregnant?
A. Our entire product line is safe for pregnant women to use. Our formulations are 100% natural, but you should confirm with your doctor before using any new products while pregnant or nursing.