Find the Best Solutions for Your Skin and Pain Relief | Explore Our FAQs

 Q. What makes Elly's Natural Skin Care products different from other skincare brands?

A. Our products are crafted with all-natural, plant-based ingredients, ensuring they are free from harsh chemicals. We prioritize quality and purity, offering products that are gentle yet effective for sensitive skin.

Q. How can I benefit from using your pain relief rubs?

A. Elly’s Natural Pain Relief Rubs, enriched with natural ingredients like CBD, menthol, and arnica, provides soothing relief for sore muscles, joint pain, and general aches, helping you feel more comfortable and active.

Q. Do your products contain artificial fragrances?

A. No, we use only natural essential oils for scent in our products. This ensures that all our skincare and pain relief items are free from synthetic fragrances, making them gentle and safe for sensitive skin.

Q. Are your products safe for sensitive skin?

A. Yes, our products are designed with sensitive skin in mind. We use natural oils and extracts that are gentle yet nourishing, ensuring they are suitable for all skin types, including those prone to irritation.

Q. Is your pain rub safe to use on a daily basis?

A. Absolutely! Our pain relief rubs are made with natural ingredients and can be used daily to help manage muscle and joint discomfort. However, if you have specific concerns, we recommend consulting your healthcare provider.

Q. What are the main ingredients in your pain relief rub?

A. Our pain relief rubs include all natural plant-based ingredients like CBD, arnica, menthol, wintergreen, and cayenne, which work together to relieve pain, reduce inflammation, and promote healing in affected areas.

Q. What is the difference between the pain rub with cayenne and the one without cayenne?

A. The pain rub with cayenne contains capsaicin, the active compound in cayenne pepper, which helps to increase blood circulation and provides a warming sensation that can enhance pain relief. It works by temporarily desensitizing pain receptors and reducing inflammation, making it particularly effective for muscle and joint soreness.

On the other hand, the pain rub without cayenne focuses on soothing discomfort with other natural ingredients like CBD, menthol, arnica, and wintergreen, offering a gentler, cooling effect. This version is ideal for those who prefer a milder, non-warming treatment or have sensitive skin that may react to the heat from cayenne.

Both versions are effective for pain relief, but the cayenne-infused rub is better for individuals who prefer warmth and enhanced circulation, while the non-cayenne option provides a more neutral, cooling. Also if the cayenne rub is not applied thoroughly it can cause staining on clothes or linen. 

Q. Can I use your pain rub on my neck and shoulders?

A. Yes, our pain relief rubs can be safely applied to the neck and shoulders to relieve tension and discomfort. Just apply a small amount and massage gently into the skin.

Q. What is the shelf life of your pain relief rubs and skincare products?

A. Our products typically have a shelf life of 1-2 years when stored in a cool, dry place. We recommend using them within 6 months of opening for the best results.

Q. Will your products help with eczema and other skin conditions?

A. Elly's Body & Skin Care products have not been medically tested. We cannot and do not make any claims about the effects benefits or potential benefits of our products, we can only talk about Elly's personal success story and what we hear from our customers and friends who suffer with eczema, psoriasis, oily skin, dry skin, mature skin, acne-prone skin and pain. 

Q. How often should I use your body butter for dry skin?

A. For best results, apply our body butter daily, especially after showering or bathing, to lock in moisture and keep your skin feeling soft and hydrated throughout the day.

Q. Do your skincare products contain parabens or sulfates?

A. No, we are committed to providing all-natural skincare products, free from parabens, sulfates, or any artificial additives. Our ingredients are plant-based and cruelty-free, ensuring safe, clean products.

Q. Can I use your pain rub for my arthritis?

A. Yes, our pain rubs are excellent for alleviating the discomfort associated with arthritis. The natural anti-inflammatory properties of ingredients like arnica and CBD can help soothe joint pain and improve mobility.

Q. What are the benefits of your face serum for anti-aging?

A. Our face serum, made with ingredients like rosehip seed oil, argan oil, carrot seed oil, and vitamin C. (THDA) Oils that naturally boost collagen production, reduce fine lines, tighten pores, and improve skin elasticity, giving you a youthful glow.

Q. Is your pain relief rub safe to use on children?

A. Our pain relief rubs are safe for adults, but we recommend consulting with a healthcare provider before using them on children, especially those under the age of 12, as their skin may be more sensitive.

Q. Can I use your body butter in the winter?

A. Yes, our body butter is perfect for the winter months! It deeply moisturizes and nourishes dry, cracked skin, helping to restore moisture and protect against the harsh winter weather.

Q. How do I use your face serum?

A. After cleansing your face, apply 5-6 drops of our serum to your fingertips and gently massage it into your face and neck. For best results, use morning and night as part of your skincare routine.

Q. How long will it take to feel the effects of your pain rub?

A. Many customers feel relief within minutes of applying our pain rub, but individual experiences may vary. For optimal results, reapply as needed, and use regularly to help manage discomfort.

Q. How often should I use your products?

A. For normal use scrub your body and face every other time you take a shower or bath. For hard areas like elbows, heels of feet, use them every day.

Q. How do I use a scrub?

A. You can use the scrub in the shower, bath, or sink. . Apply warm water to the skin. Scoop out a little scrub into your hand, and rub it onto your wet skin. Scrub gently until you feel the sugar melt and then rinse off. Your skin will feel amazingly smooth.

Q. Can I use your sugar scrub on my face?

A. Our sugar scrub is formulated to be gentle enough to use for the face and body.

Q. Can children use your skin care products?

A. Our butter and scrubs are all-natural and safe for even the most sensitive skin and are safe for children. 

Q. Will your products prevent premature aging, wrinkles and make me look younger?

A. Our products are designed to nourish and rejuvenate your skin with natural, plant-based ingredients that support overall skin health. While no product can guarantee to prevent premature aging or make you look younger, our products are formulated with ingredients like Vitamin C (THDA), Argan Oil, Jojoba Oil, Rosehip Seed Oil and other plant-based oils that are known for their ability to help reduce the appearance of fine lines, improve skin elasticity, and brighten skin tone. With consistent use, you can expect your skin to look healthier and more radiant, which can contribute to a more youthful appearance.

For best results, we recommend pairing your skincare routine with a healthy lifestyle, including hydration, a balanced diet, and sun protection to maintain the best skin health and prevent premature signs of aging.

Q. Is it safe to use my credit card?

A. Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.

Q. Can I cancel my order or switch a product after I have placed it?

A.  All orders are final and cannot be canceled or changed after they are placed. We submit orders directly to our fulfillment center, so they can get processed immediately and shipped out to you as soon as possible. For this reason, we cannot make cancellations or changes. 

Q. Can I become a wholesale vendor?

A. Yes. To become a vendor within the U.S., submit your information to customer service with our Contact Us form

Q. Is it safe to use your products while I’m pregnant?

A. Our entire product line is safe for pregnant women to use.  Our formulations are 100% natural, but you should confirm with your doctor before using any new products while pregnant or nursing.

Q. How do I store your products for optimal freshness?

A. To keep your products fresh and effective, store them in a cool, dry place away from direct sunlight or heat.