Elly’s Natural Skin Care FAQ | All-Natural Pain Relief & Skincare

General Questions

Q: What makes Elly’s Natural Skin Care products different from other skincare brands?
A: Our products are crafted with all-natural, plant-based ingredients, ensuring they are free from harsh chemicals. We prioritize quality and purity, offering products that are gentle yet effective for sensitive skin.

Q: Do your products contain artificial fragrances?
A: No. We use only natural essential oils for scent, keeping every product free from synthetic fragrances — gentle, safe, and suitable for sensitive skin.

Q: Are your products safe for sensitive skin?
A: Yes. All Elly’s Natural Skin Care products are formulated with gentle, nourishing oils and extracts suitable for every skin type, including those prone to irritation.

Q: Do your skincare products contain parabens or sulfates?
A: No. We are committed to providing 100% natural skincare free from parabens, sulfates, or artificial additives. Everything is plant-based, cruelty-free, and safe for everyday use.

Q: What is the shelf life of your products?
A: Our products typically last 1–2 years when stored in a cool, dry place. For best results, use within 6 months of opening.

Q: How should I store my products?
A: Store in a cool, dry place away from direct sunlight or heat to preserve freshness and effectiveness.

Q: Is it safe to use your products while pregnant?
A: Our entire product line is 100% natural and generally safe for pregnancy. However, we recommend consulting your doctor before using any new product while pregnant or nursing.

Q: Can children use your skincare products?
A: Yes. Our butters and scrubs are gentle, all-natural, and safe for even the most sensitive skin.

Pain Relief Rubs & Oils

Q: How can I benefit from using your pain relief rubs?
A: Elly’s Natural Pain Relief Rubs, enriched with CBD, menthol, arnica, and other natural ingredients, provide soothing comfort for sore muscles, joint pain, and general aches, helping you feel more comfortable and active.

Q: What are the main ingredients in your pain relief rubs?
A: Our rubs include natural plant-based ingredients like CBD, arnica, menthol, wintergreen, and cayenne, which work together to relieve pain, reduce inflammation, and promote healing in affected areas.

Q: What’s the difference between the pain rub with cayenne and the one without cayenne?
A: The cayenne version contains capsaicin, which helps increase circulation and provides a gentle warming effect. It works by reducing pain signals before they reach the brain, offering stronger relief for soreness and stiffness. The no-cayenne version stays cool and soothing — ideal for sensitive skin or anyone who prefers a non-warming rub. (Note: if the cayenne rub isn’t fully absorbed, it can lightly stain clothing or linens.)

Q: Is your pain rub safe for daily use?
A: Yes. Our pain relief rubs are made with natural ingredients and can be used daily to manage discomfort. For specific medical concerns, consult your healthcare provider.

Q: Can I use your pain rub on my neck and shoulders?
A: Absolutely. Apply a small amount and gently massage into the neck or shoulders to ease tightness and tension.

Q: Can I use your pain rub for arthritis?
A: Yes. Many customers use our pain rubs to help relieve arthritis discomfort. Ingredients like arnica and CBD provide natural anti-inflammatory support for joints and mobility.

Q: How long will it take to feel relief?
A: Most people feel relief within minutes, though experiences vary. For best results, reapply as needed and use consistently.

Skincare & Body Care

Q: What are the benefits of your no-needle face serum?
A: Our face serum, made with rosehip seed, argan, carrot seed, and THDA vitamin C, helps boost collagen production, reduce fine lines, tighten pores, and restore skin elasticity for a radiant, youthful glow.

Q: How do I use your face serum?
A: After cleansing, apply 5–6 drops to fingertips and gently massage into your face and neck. Use morning and night for best results.

Q: What’s the difference between Elly’s No-Needle Face Serum and the Advanced Nutrient-Rich Face Serum?
A: Both serums use pure, plant-based oils and vitamins, but they target different skincare needs.

• The No-Needle Face Serum is lightweight and ideal for those 20+ or with normal to combination skin. It helps brighten tone, boost collagen, hydrate and smooth fine lines with rosehip seed, argan, Jojoba, carrot seed, THD Vitamin C. and vitamin E

• The Advanced Nutrient-Rich Face Serum is a richer, restorative formula created for more mature or dry skin. It includes Bakuchiol (a natural retinol alternative), CoQ10, Squalane, Vitamin E, and THD Vitamin C to improve firmness, elasticity, and hydration.

Q: I’m over 40 — which serum works best for me?
A: For skin over 40, the Advanced Nutrient-Rich Face Serum is the best choice. It’s designed to address the natural loss of moisture that comes with aging. It deeply nourishes and supports collagen renewal while visibly improving the appearance of fine lines, wrinkles and crepey skin on the face, neck and decolletage (upper chest)

Q: Can I use both serums together?
A: Yes! Many customers use the No-Needle Serum in the morning for a lighter, quick-absorbing feel, and the Advanced Serum at night for deep hydration and overnight renewal. Layering them this way gives your skin continuous nourishment around the clock.

Q: How do I use the Advanced Nutrient-Rich Face Serum?
A: After cleansing, apply 4–6 drops to your fingertips and gently press or massage into the face, neck, and chest. Use morning and night. For best absorption, apply to slightly damp skin or mist with toner before use.

Q: What skin types benefit most from the Advanced Serum?
A: It’s perfect for mature, dry, dull, or sun-damaged skin that needs deeper hydration and rejuvenation. The formula is gentle, non-comedogenic, and suitable even for sensitive skin.

Q: How often should I use your body butter for dry skin?
A: Apply daily, especially after bathing, to lock in moisture and keep skin soft and hydrated.

Q: Can I use your body butter in the winter?
A: Yes. Our body butter deeply nourishes dry, cracked skin and protects against harsh winter weather.

Q: How often should I use your body scrub?
A: Use your sugar scrub every other day during showers or baths. For rough areas like elbows or heels, daily use is fine.

Q: How do I use a scrub?
A: Wet your skin with warm water, scoop a small amount of scrub, and gently rub in circular motions until the sugar melts. Rinse and enjoy smoother skin.

Q: Can I use your sugar scrub on my face?
A: Yes. Our scrubs are formulated to be gentle enough for both face and body.

Q: Will your products help with eczema or other skin conditions?
A: Our products have not been medically tested, so we don’t make medical claims. However, many customers with eczema, psoriasis, or dry skin report positive results using our natural formulas.

Q: Will your products prevent premature aging or wrinkles?
A: While no product can stop aging, our plant-based ingredients — such as vitamin C (THDA), argan, jojoba, and rosehip oils — help support healthy, radiant skin and reduce the visible signs of aging.

Orders, Payments & Wholesale

Q: Is it safe to use my credit card on your website?
A: Yes. All transactions are encrypted and processed through a secure connection to protect your personal information.

Q: Can I cancel or switch a product after placing an order?
A: Orders are processed immediately for fast shipping, so we can’t make changes or cancellations once placed. Please review your order carefully before checkout.

Q: Can I become a wholesale vendor?
A: Yes! To apply for a U.S. wholesale partnership, please submit your information through our Contact Us form.

Need More Help?

If you have additional questions or need personalized guidance, contact us anytime — we’re always happy to help you find the perfect natural solution for your skin and body care needs.

Explore our full line of natural serums, butters, and scrubs for complete plant-powered skincare.