Return Policy
Elly’s Natural Skin Care Return Policy
We want you to love your purchase! If you're not completely satisfied, we’re here to help.
Returns & Exchanges
- Timeframe: Returns must be initiated within 30 days of purchase.
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Eligibility:
- Unopened and unused products may be returned for a full refund or exchange.
- Unopened and unused products may be returned for a full refund or exchange.
- Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days for a replacement.
Non-Returnable Items
- Due to hygiene and safety reasons, opened and used products are non-returnable and non-refundable.
How to Initiate a Return
- Email us at info@ellysnaturalskincare.com with your order number and reason for return.
- We’ll provide return instructions. Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- Once received, we’ll process your refund, exchange, or store credit within 5–7 business days.
Questions?
We’re happy to help! Contact us at info@ellysnaturalskincare.com or
915 206 0413 - 916 206 1037